Cinderella Castle 50th Day
  • On Oct 25, 2021
    Amy from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Disability pass ?

    Hi, there!

     Welcome to planDisney, Amy. I'm so happy you stopped by and even happier to see you'll be heading to the Walt Disney World Resort in just two, short days! You'll be experiencing pixie-dusted adventures in the theme parks before you know it. 

     I think you're asking about the Disability Access Service. This program provides Guests who experience difficulty tolerating wait times in a traditional queue environment due to a disability with an accessible alternative. The program has recently been updated to include the option for pre-registration. Guests may pre-register for the Disability Access Service as early as 30-days in advance. Pre-registration must be completed at least 2-days before your arrival, so the good news is, you still have time for this convenient option! To pre-register for the program virtually with a Cast Member via live video chat, visit the Registering for Disability Access Service page on the Walt Disney World Resort website. Scroll down the page to review and accept the terms and conditions and then click on the button that says, "Request Live Video Chat." 

     If you'd prefer to register for Disability Access Service in person, just stop by Guest Relations at the first theme park you plan to visit. Once you're registered, you'll be registered for your length of stay and you won't need to visit Guest Relations again!

     For additional information and assistance about Disability Access Service, call Disability Services at (407) 560-2547 or email A friendly Cast Member will be happy to chat with you!

     I hope this was helpful, Amy. I'm wishing you a magical visit to the Walt Disney World Resort!

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.