• On Aug 19, 2021
    Camille from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My disability is with me for life. Why can’t that information be incorporated into my profile on My Disney Experience for whenever I book park reservations? Seems a simpler process than repeating the process each time we go to a park.

    Hi Camille,

    Thank you for stopping by planDisney! We are delighted to welcome you to the magic!

    It sounds like you are referring to using the Disability Access Service. My family has used this service before. It truly has made our park time much more manageable. Lucky for us, we just heard the announcement that there will be some changes to the Disability Access Service. 

    Since the service is specially for folks who cannot tolerate long lines, I never mind signing up each time we visit. It has never taken us that long to get signed up and, by the time we start using the actual service, I feel like we save so much time in line. I also appreciate that they allow us to add a select group of family members to the Disability Access service so that we can ride together.

    Recently, the Disney Parks Blog announced the new Disney Genie service and, with that announcement came the news that some changes are coming to the Disability Access Service (DAS). When you visit again, I hope that you can use the service. If you cannot stand in the traditional queue, please express that to the Cast Member who helps you to enroll in the DAS.

    Camille, keep an eye on the operational updates so that you can track any updates about the changes to DAS. Download the My Disney Experience Mobile App and staff safe. I do hope you have taken some time to review the other Services for Guests with Disabilities. We are so excited to welcome you to a world of magic!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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