Mom with Alice
  • On Feb 16, 2022
    Vanessa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I get a DIsability access pass ahead of time

    Hi there, Vanessa! Welcome to planDisney, where our goal is to help you plan for a Disney vacation that's practically perfect in every way.

    You must be feeling super excited at the moment, because your Disneyland Resort vacation is only a couple of days away! How magical is that? But before you can begin the final countdown, you must get a few things done. As a Disability Access Service (DAS) user myself, I am honored to help you out today, my friend!

    You must know this already, but if you don't, let me fill you in on what DAS actually is. DAS is a program offered at the Disneyland Resort to assist Guests who have difficulty tolerating conventional queue environments due to disabilities. If a Cast Member determines that you're eligible to use the service, you may pre-register as soon as 30 days and no less than two days before your trip. During this call with a Cast Member, you'll be able to book up to two return windows for select experiences.

    Once you're ready to begin your pre-registration process, you'll need to head to the Registering for Disability Access Service (DAS) page on the Disneyland Resort website. Now, scroll down until you see a blue "Request Live Video Chat" button, and click on it. You should see a chat box pop up at the bottom right corner of your screen, where you'll be able to chat with a Cast Member and request a registration call. 

    Vanessa, there are a few things that I'd like you to keep in mind before you pre-register for DAS. First of all, the live video chat service is only available from 9:00 AM to 8:00 PM PST, and the recording of the chat is strictly forbidden. Secondly, the Guest (or the Guest's guardian) requesting DAS must be at least 18-years-old, and they must be present during the call. Last but not least, the live chat is only available in English at this time.

    I hope this helps, Vanessa! Don't hesitate to come back and ask us any other questions you might have about planning a vacation to the Happiest Place on Earth.

    See you real soon,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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