• On Feb 13, 2020
    Hannah from Lancashire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is the Direct-to-Room Service applicable to International guests? We would need to pick up our magicbands, but wondered if we can go direct to our room so our teenage boys can change and get in the pool, after a long flight, whilst doing that? Thank you

    Welcome back to the Disney Parks Moms Panel with a great question, Hannah!

    As an international Guest myself visiting all the way from Brazil, the first thing I usually do when arriving at my Disney Resort hotel is going straight to the pool to relax after those tiresome long-haul flights.

    Guests from abroad must visit Front Desk to pick up their MagicBands, and this is going to be especially important if you are planning to use the pool. Many of the hotel pools have a gate and Guests must scan their MagicBands to open it and access the pool area. If you would still like to first stop by your room, you are welcome to use Direct-To-Room Service using the Unlock Door feature on the My Disney Experience mobile app. Please note that you will have to check in online prior to your arrival so that on arrival day you can use the app to get real-time notification updates, including a notification informing you when your room is ready. This means that you will still have to wait for a notification with your room number and location. The good news is that if your Disney Resort hotel room is not ready by the time you arrive, you are welcome to start enjoying amenities including the pool. Bell Services will be glad to hold your luggage for you while you swim.

    Thank you for stopping by once again, Hannah! I hope this helps you plan a magical summer holiday.

    See ya real soon!
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.