Hi there, Heather!
You've asked a great question, and I'm happy to discuss these services with you!
Disney Genie service: This service is complimentary and available to you in your My Disney Experience Mobile app. If you haven't already, do be sure to input your preferences so that the service can create your ideal itinerary, along with showing you predicted, as well as current wait times for attractions. To do this, please open up your app and select the three horizontal lines in the bottom right corner. Then select "My Genie Day" to customize your preferences.
Disney Genie+ service: For an additional fee, this service allows you to choose from select Lightning Lane entrances, one at a time, for up to 40 experiences. At 7 AM on the day of your visit, you can make your party's first Disney Genie+ selection. Then, after you've tapped into your selected attraction's Lightning Lane queue, you can make another Disney Genie+ selection for another attraction, OR you can do so after two hours from the moment you've selected your previous Genie+ selection; whichever comes first.
If you head over to the
Disney Genie+ service page, you will see the attractions offered under the theme parks. These are separated by the two categories of "Disney Genie+ Lightning Lane Entrances" and "Individual Lightning Lane Entrances."
Now, let's discuss how to make the Disney Genie+ selection! Before 7:00 AM EST, you will want to have your My Disney Experience Mobile app pulled up. Please tap on the three horizontal lines in the bottom right corner and My Genie Day. Next, select the "Tip Board" (located on the top, next to "My Day"), and under that, you will be prompted to book an experience from a list that shows wait times of attractions available for you to choose from. Before 7 AM, this area is grayed out, but if you pull down to refresh the screen beginning at 7 AM, you can start making your selection! Once you've chosen and confirmed the selection, it will appear under your "My Day" page.
There are a few differences between the Disney Genie+ service and the
Individual Lightning Lane selections (ILL). The first being, the ILL selections are the most highly demanded attractions at the parks, and Guests are only allowed to purchase two a day. Guests can purchase these beginning at 7 AM EST if they are staying at a Disney Resorts Collection hotel or at park opening if they are not staying on property.
If you have already purchased your theme park tickets and wish to add the Disney Genie+ service, you can do so by following these steps:
-Open up your My Disney Experience Mobile app
-Tap on the three horizontal lines in the bottom right corner
-Click on "My Genie Day"
-Select "Get Disney Genie+ Service" in purple
-Once you have read through the description of Disney Genie+, please select "Get Disney Genie+ Service."
-Select the members of your party you would like to purchase the service for
-Once you have reviewed the details, please continue to confirm your purchase
After confirming and completing your purchase, you should be all set and will see the Disney Genie+ service pop up in your My Disney Experience Mobile app starting at midnight before your visit. But, again, do be sure to make your Disney Genie+ service at 7 AM EST on the day of your visit.
Have an enchanting visit, Heather!
Aena