• On Mar 8, 2021
    Candis from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I didn't get my A touch of Disney tickets emailed to me. What do I do??

    Welcome to planDisney, Candis. Thanks for taking the time to stop by with your question for us.

    What an experience it was to purchase A Touch of Disney tickets last Thursday, March 4, 2021. A Touch of Disney had proven to be an extremely popular event, with tickets being sold out within several hours of sales! My friend and fellow planDisney Panelist Tiffanie and I both waited in the virtual queue for 6+ hours and were able to eventually snag tickets for our desired dates. 

    I’m glad to hear you were able to get tickets for A Touch of Disney as well! Shortly after your purchase, you should have received a confirmation email from “DLR Ticket Confirmation”. It may take up to 24 hours for it to arrive to your email inbox. In this confirmation email, it will contain your eTickets as an attachment. I purchased several tickets for A Touch of Disney and all the tickets were sent as an attachment within several hours. I recommend checking your Junk or Spam folder in your email account. According to Disney’s eTicket Terms & Conditions, if you purchased your eTicket but did not receive them, you can visit a ticket booth where you’ll present a valid ID and the payment card used to purchase your Disney eTickets. Should you wish to speak with a Cast Member, Candis, you can also contact Guest Information at (714) 781-4565.

    I hope this information helps. If you have further questions, please do not hesitate to stop by planDisney again, Candis. We’re all EARS to help!

    Have a magical day,
thumbnail image for Kiki

Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

Learn More About Kiki

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