Hi Patricia, welcome to planDisney!
I'm so sorry that you were unable to use your
theme park tickets! I totally understand that plans can change. Unfortunately, tickets are nonrefundable and nontransferable, but the good news is that they are valid until their stated expiration date! So hopefully even if your travel plans change, you can find another date in the future that will work for you!
In the worst case where your tickets happen to expire, you still have options! Per
Disney's eTicket Terms & Conditions, any wholly unused, expired Disneyland Resort theme park tickets (except for special event tickets or tickets purchased from a third party), can be applied towards the purchase of a new theme park ticket in equal or greater value to what was paid for the original ticket. To find the expiration date of your tickets, the easiest way is to load up your
Disneyland Mobile App, click the three horizontal lines in the bottom right-hand corner, and select "Tickets and Passes". You should see your tickets along with their expiration dates!
If you have any other questions, please do visit us again!
See ya real soon!
Jin