• On Nov 27, 2021
    Elizabeth from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Despite following all steps offered here, still encountering same error (ticket dates no longer available) when trying to purchase Genie+ for all 13 members of our group who have 7-day park tix w park hopper and park reservations already in place. Pls help

    Hi Elizabeth,

    Welcome back to planDisney! I hope that you and your entire crew are looking forward to all the magic and fun you'll enjoy this Christmas season at The Most Magical Place on Earth! I'm excited for you!

    I'm sorry to hear you've had trouble adding Disney Genie+. Hearing that the system is telling you that ticket dates are no longer available makes me wonder if you're going through the ticketing page. You won't want to do that because you'll end up with a second set of tickets! Instead, you want to locate your current tickets within your My Disney Experience account online or by clicking the three horizontal lines in the My Disney Experience app and selecting "Tickets and Passes." Once you've found your tickets, you may click "Change Ticket," and you'll see the option to add Disney Genie+. This will add the service to your tickets for all seven days, so as long as you're good with that, feel free to check out there, and Bibbidi Bobbidi Boo, you'll be all set!

    If you'd prefer to only add Disney Genie+ for select days, you'll be able to purchase it within the app a day at a time. It will become available to buy any time after midnight, and regardless of when you add it, you'll be able to make your first Disney Genie+ Lighting Lane selection at 7:00 AM.

    I hope this helps, Elizabeth. If you continue having troubles, please feel free to call a friendly Cast Member who will be able to access your account and assist you. I'm sending pixie dust that all of the details of your visit come together perfectly, and I hope that you and all of your fellow Mouseketeers have a truly magical vacation together!

thumbnail image for Missy

Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

Related Video

  • thumbnail image for Tips for Traveling as a Big Family

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.