mom at computer planning
  • On May 20, 2022
    Edel from Carlow Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Can I delete my account and start again with my disney experience app. Reassign tickets, resort check in etc. My name appears twice and have tried reassigning etc. Regards Edel

    Hi Edel! Welcome to planDisney! Thanks for stopping by with your question!

    Greetings from across the Atlantic. I dream of the day that I am finally able to plan a trip to the wonderful country you call home. Ireland is on my short list of countries I am eagerly anticipating a visit to.

    I've had this happen to me one too many times with many different types of online accounts. Once a second account is created, it makes it difficult to ensure that future information goes to the right account. With your upcoming Walt Disney World trip, having your tickets, resort, and dining all on the same account is imperative to making sure your vacation goes smoothly. My first suggestion would be to try to move all existing reservations and tickets to one account. It sounds like you may have already tried reassigning them and have had some trouble. If for some reason you are able to do so, you can then delete the one account that does not have any pertinent information on it. To delete an account, visit Communication Choices on The Walt Disney Company Privacy site. Select "Disney, ESPN, ABC, Marvel, and Star Wars accounts" and log into the account you wish to delete. Once logged in, scroll down until you can select "Delete Account". 

    If you wish to delete both of your accounts, you will need to follow the steps above for the second account. Once deleted, I would then create a new account to use going forward. My hope is that once the new account is created, you can link your resort and ticket information using your confirmation codes upon purchase. If this works and the system links them properly, then you should be good to go for your trip. My only concern about doing this is not being able to link your information again. I would highly suggest reaching out to Website Support and speaking to a Cast Member for assistance. They will be able to make the correct fixes on their end to ensure no information is lost.

    Edel, once you get this squared away, you can focus your attention on your actual trip! With so many new experiences that have recently debuted at the Walt Disney World Resort, you will have plenty to look forward to on this trip! I hope you have a magical time!

    See ya real soon!
thumbnail image for Greg

Meet the Panelist: Greg, South Carolina

Hello friends! Greg here from Charleston, SC. I am a Disney-loving husband and dad to two wonderful daughters. Walt Disney World Resort offers everything you want in a vacation and touches all the senses. From the sights to sounds and even the smells, there is something for everyone to enjoy! When our family is not riding "it’s a small world" or going on a Journey Into Imagination With Figment, we are readily planning our next Walt Disney World Resort vacation. Learn More About Greg

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.