Mother and son on Carousel
  • On May 18, 2021
    Etta from TX Asked

    My deceased husband and so have the same name. I accidentally linked the the magic band to my deceased husband. How can I fix this?

    Hi, there!

     Welcome to planDisney, Etta. I'm so happy to hear you'll be visiting the Walt Disney World Resort soon! I bet you are eagerly counting down the days. 

     I'm sorry to hear you're experiencing an issue with My Disney Experience. Technical difficulties aren't at all magical! There is no way to reassign a MagicBand online, but not to fret. I suggest calling the My Disney Experience Team at (407) 939-4357. A MagicBand specialist there will be able to reassign the MagicBand to your son right away. When you call, just be sure to have all your information on hand, including your Disney Resort hotel reservation number. You can also wait until you arrive at the Walt Disney World Resort to get the MagicBand reassigned. If you stop by Guest Services at your Disney Resort hotel or any one of the four theme parks, a Cast Member will be happy to assist you!

     As you prepare for your upcoming stay, take some time to review the Know Before You Go section of the Walt Disney World Resort website. It has lots of important information about the health and safety measures that are being taken in and out of the theme parks!

     I hope this was helpful, Etta. I'm wishing you and your family a magical Walt Disney World Resort vacation! 

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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