Cinderella Castle 50th Night
  • On Jun 15, 2022
    Alexandra from Lima Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello , my debit card wich i purchased the tickets to disney was stolen. I have booked my tickets for decemeber but i do not have the card/Statement at the moment. What should i do?. I have the ticket confirmation.

    Hey there, Alexandra! You're as welcome as can be here at planDisney. Thank you so much for stopping by with your question!

    Oh bother! I'm so sorry to hear that your debit card was stolen, and I truly hope that you've been able to replace it with your bank. Regarding your Walt Disney World Resort Theme Park tickets, I don't want you to worry! If you already have your confirmation number, all you need to do is input it into your My Disney Experience account and you'll be all set.

    To do this, simply head on to the Walt Disney World Resort website, hover over the My Disney Experience tab, and click on My Plans. Once here, you'll need to scroll down, hover over the Theme Park Tickets bubble, and click on Link Tickets. Now, all you need to do is write your confirmation number in the cell in order to link and claim your tickets. After this, the website will take you through the next steps!

    Alexandra, I do want to take this moment to encourage you to make your Theme Park reservations as soon as you've linked them to your account. You won't want to show up to the Theme Parks without reservations... trust me!

    I hope that my answer has helped clarify things for you, Alexandra. Please don't hesitate to come back and ask us any other questions you might have in English, Spanish, or Portuguese! We're always happy to help.

    See you real soon,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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