Overview shot of ship and sea
  • On May 23, 2022
    Lorena from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just debarked the Fantasy a few days ago and when I try to access our photos it says invalid photography ID. I have tried emailing communications, but no replies as it says it can take 30 days. Help me out!

    Hello Lorena! Welcome aboard the planDisney panel! My pals and I are glad that you thought of us when you had a question. 

    First of all, I'm so sorry that you are having a difficult time accessing your photos. Vacation photos and the memories that they carry with them are so very precious! I don't want you to have to wait to get a hold of them. I was recently sailing on a Disney Cruise and had a chat with the Crew Members about accessing cruise photos. They said it was important that the guest that added the photo package to their account was the one that was logged in when trying to view the photos. I was told that the other members of the stateroom wouldn't be able to access the photos, just the guest that had the package listed in their name. I'm not sure if that is the problem that you are having, but I thought it'd be worthwhile to mention. 

    If you are still having difficulties, it will be necessary to email or call Disney Cruise Line. I wish I had a magic wand to wave and get those photos in your hands. I hope that it happens quickly for you. 

    The next time that you are planning a Disney vacation, please sail back to planDisney with your questions. Whether you are heading on another Disney Cruise, to Disneyland Resort or Walt Disney World Resort, one of our panelists can help you! 

    Have a day full of magic, 

    Adrianna
thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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