Hello Lorena! Welcome aboard the planDisney panel! My pals and I are glad that you thought of us when you had a question.
First of all, I'm so sorry that you are having a difficult time accessing your photos. Vacation photos and the memories that they carry with them are so very precious! I don't want you to have to wait to get a hold of them. I was recently sailing on a Disney Cruise and had a chat with the Crew Members about accessing cruise photos. They said it was important that the guest that added the
photo package to their account was the one that was logged in when trying to view the photos. I was told that the other members of the stateroom wouldn't be able to access the photos, just the guest that had the package listed in their name. I'm not sure if that is the problem that you are having, but I thought it'd be worthwhile to mention.
If you are still having difficulties, it will be necessary to
email or call Disney Cruise Line. I wish I had a magic wand to wave and get those photos in your hands. I hope that it happens quickly for you.
The next time that you are planning a Disney vacation, please sail back to planDisney with your questions. Whether you are heading on another Disney Cruise, to Disneyland Resort or Walt Disney World Resort, one of our panelists can help you!
Have a day full of magic,
Adrianna