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  • On Jun 14, 2022
    Avinash from Zuid-Holland Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Dear Sir, Madam, Next week we will be visiting Disneyland in California. I tried to add Genie+ services to our tickets, but it didn't work. Is it possible to add this now or do I have to wait till the date we will be visiting the park and add it then?

    Greetings, and welcome to planDisney, Avinash, we thank you for consulting us with your excellent question!

    I would be honored to assist you with your visit to the Disneyland Resort, Avinash, and rest assured, you will be able to utilize the Disney Genie+ service during your theme park visits each day as soon as you enter a Disneyland Resort theme park.

    What I would like you to do, Avinash, is to link all the theme park tickets for those travelling with you to your Disney account to be able to then add them to your theme park touring plans when using the Disney Genie+ service. To link theme park tickets to your Disney account please sign in and access the My Disneyland planning area on the top right, and then select Ticket and Reservation Details to enter each ticket ID number thereby performing the linking function. If using the Disneyland Mobile App, kindly open the app and then from the Home Page select the Menu on the bottom right to lead you to your Welcome page. From there kindly select Tickets and Passes to either scan the barcode of each ticket or enter the ticket ID number manually. Please also ensure that you have secured your Disneyland Resort - Theme Park Reservations for each day of valid theme park admission for all in your travel party in advance of your arrival.

    As soon as you enter a theme park, using the Disneyland Mobile App you will be able to purchase the Disney Genie+ service from the Home Page. Please look for the section titled Disney Genie Service and then in smaller print kindly select View My Day which will take you to the link that says Take Today to the Next Level - Get Disney Genie+ for Today. You will then be able to select from those linked tickets in your Disney account who will be in your travel party.

    Please Note:
    In order to facilitate app transactions such as purchasing the Disney Genie+ service on the Disneyland Mobile App please update the Payment Method in the My Profile section of the app. By updating the Payment Method, you will also be able to enjoy the convenience of Mobile Food & Beverage Ordering.

    Tips:
    When you purchase the Disney Genie+ service you will enjoy unlimited digital downloads of Disney PhotoPass attraction photos including Magic Shots from your day.

    Using the Disneyland Mobile App you can enter your preferred attractions, entertainment and dining by selecting the Summon the Disney Genie. The Disney Genie service will create the perfect itinerary for you, and it's complimentary!

    Avinash, I hope this information is helpful, and I wish you the most magical visit to the Disneyland Resort, thank you kindly for consulting planDisney!

    Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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