• On May 18, 2021
    Scott from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Dear Disneyland, Please help me. I am a California native and I have a letter on Disneyland letterhead offering me and two other family members free admission to Disneyland for 1 day. How should I go about redeeming it for admission passes? Thanks, Scott

    Hey there, hi there Scott! Thanks for stopping by planDisney where you're always welcome as can be.

    It sounds like you have some real treasure on your hands! What could be more magical than complimentary tickets to Disneyland Resort? Without knowing the exact details and circumstances under which you received your letter, I believe you are going to need to speak with a Cast Member about this. You can try calling the Disneyland ticket help desk at (714) 781-4636 and hopefully, someone will be able to convert the letter into admission with confirmation numbers you can link to your Disneyland account. 

    If you live close enough and have time before your visit, I'd also recommend stopping by Guest Relations outside of the theme parks and presenting your letter there. Make an evening of it with dinner and shopping in the Downtown Disney District! Once, when I had an especially unique ticketing issue, I was finally successful after speaking with someone in person so they could see exactly what I had. I know this might not be possible given your schedule and proximity to the Disneyland Resort, but I wanted to offer it as an alternative to the phone. 

    I hope everything works out for you, Scott, and you can start planning a practically perfect day in the Disneyland Resort theme parks. I know you must be anxious to return to a land of magic; your favorite attractions and snacks are waiting for you! Thanks again for visiting planDisney, and we'll see ya real soon!

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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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