Overview shot of ship and sea
  • On Jul 18, 2022
    Charlie from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Dear Disney Cruise, We bought all digital photo we got the access code after we purchased on the ship. We link all the cards and able to see all the photos. All photo's have watermark and not able to download. Please advise before Disney delete

    Greetings, and welcome to planDisney, Charlie!

    Thank you for consulting planDisney with your excellent question Charlie, it would be my pleasure to assist you with the retrieval of your Disney Cruise Line photos which captured all your precious memories.

    Charlie, I too, have had some past hiccups accessing my cruise photos when at home, and I discovered that it was because I had to sign in and enter my Disney Cruise Line Castaway Cay member ID number to actually associate or link my photos to my Disney Cruise Line account. If you could please try this as well, it will hopefully resolve your matter, and here is how:
    1) Sign in to your Disney Cruise Line account,
    2) Beneath the Already Booked tab please select Castaway Club to retrieve your member ID number and keep it for reference,
    3) Please return to and roll your cursor over the Already Booked tab on the Main Page and then down at the bottom of the dropdown select My Cruise Photos,
    4) On the My Cruise Photos page you will be asked to enter your Castaway Club member ID to associate or link your recent cruise photos to your Disney Cruise Line account. At this point, you should be able to view your recent cruise photos without the watermark and proceed to download your photos.

    Charlie, if you try this and the watermark is still visible, I recommend contacting the Disney Cruise Line Guest Communications Team via email at dcl.guest.communications@disneycruise.com for direct support. The team is extremely knowledgeable, efficient and helpful, and I am confident a resolution will be reached to your satisfaction.

    We hope you enjoyed your past sailing and invite you to refer to the periodic Disney Cruise Line Special Offers toward a future sailing – there’s a new ship in the fleet, the enchanting Disney Wish, and new Disney Cruise Line itineraries will be available for booking fleet-wide soon!

    Stay current with Disney-related news and information via the official Disney Parks Blog, and follow along with the monthly planDisney Podcast, Presented by State Farm for first-hand tips and advice from Panelists!

    Thank you once again for consulting planDisney, Charlie, all the best with the retrieval of your Disney Cruise Line photos!

    Best Disney Wishes!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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