Greetings, and welcome to
planDisney, Charlie!
Thank you for consulting
planDisney with your excellent question Charlie, it would be my pleasure to assist you with the retrieval of your
Disney Cruise Line photos which captured all your precious memories.
Charlie, I too, have had some past hiccups accessing my cruise photos when at home, and I discovered that it was because I had to sign in and enter my
Disney Cruise Line Castaway Cay member ID number to actually associate or link my photos to my Disney Cruise Line account. If you could please try this as well, it will hopefully resolve your matter, and here is how:
1) Sign in to your
Disney Cruise Line account,
2) Beneath the
Already Booked tab please select
Castaway Club to retrieve your member ID number and keep it for reference,
3) Please return to and roll your cursor over the
Already Booked tab on the
Main Page and then down at the bottom of the dropdown select
My Cruise Photos,
4) On the
My Cruise Photos page you will be asked to enter your Castaway Club member ID to associate or link your recent cruise photos to your Disney Cruise Line account. At this point, you should be able to view your recent cruise photos without the watermark and proceed to download your photos.
Charlie, if you try this and the watermark is still visible, I recommend contacting the
Disney Cruise Line Guest Communications Team via email at dcl.guest.communications@disneycruise.com for direct support. The team is extremely knowledgeable, efficient and helpful, and I am confident a resolution will be reached to your satisfaction.
We hope you enjoyed your past sailing and invite you to refer to the periodic
Disney Cruise Line Special Offers toward a future sailing – there’s a new ship in the fleet, the enchanting
Disney Wish, and new
Disney Cruise Line itineraries will be available for booking fleet-wide soon!
Stay current with Disney-related news and information via the official
Disney Parks Blog, and follow along with the monthly
planDisney Podcast, Presented by State Farm for first-hand tips and advice from Panelists!
Thank you once again for consulting
planDisney, Charlie, all the best with the retrieval of your Disney Cruise Line photos!
Best Disney Wishes!Jacqueline