• On Jun 2, 2020
    Galit Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Dear all, I have purchased tickets for October 2020 include hotel reservation. I understood that you close the site, what is the cancellation process to get refund?

    Hello Galit! 

    Welcome to the Disney Parks Moms Panel! I’m so happy you brought your question to us! 

    October is a wonderful time to visit “The Happiest Place on Earth!” The theme parks are celebrating one of my favorite seasons of the year, Halloweentime at the Disneyland Resort! I love the Characters in costume, pumpkin spice treats and Oogie Boogie Bash - A Disney Halloween Party at Disney California Adventure Park

    While the Disneyland Resort is currently closed to guests an announcement about re-opening may happen at any time. Did you know that plans were recently unveiled for the Phased Reopening of Walt Disney World Resort Theme Parks and Resort Hotels in Florida? To stay up to date on the latest announcements related to the Disneyland Resort, make sure to check the Disney Parks Blog on a regular basis. You’ll find breaking news there first! So there is a chance the parks may reopen before your scheduled vacation. 

    If you would prefer to cancel your reservation and you booked through Walt Disney Travel Company please call (714) 520-5050 for assistance. Please keep in mind that some vacation package components may be non-refundable. If you purchased your vacation package through a third-party operator, you should reach out to that company directly. 

    I hope you found this information to be helpful. Please head back to the Disney Parks Moms Panel with any future questions you may have! 

thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.