Girl at Disneyworld
  • On Apr 20, 2022
    Kristy from Nottinghamshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've deactivated my disney experience account- how do I reactivate- ive been on hold on the phone line for hours

    Hello Kirsty, 

    Welcome to planDisney!  It's so great to see you here today.

    Oh my goodness, Kirsty, I'm so sorry to hear that you've perhaps inadvertently deactivated the magic of your My Disney Experience account.  And, as the current UK-based Panelist here at planDisney, I'm of course able to totally relate to the longer than usual telephone wait times to speak with Cast Members. 

    It's my own guess, that maybe Cast Members are at present busy assisting Guests from the United Kingdom with their jolly holiday plans for 2023!

    On your behalf Kirsty, I've undertaken a little online research on deactivating, and then at a later date, reactivating one's Disney accounts.  At this time, I'm able to share that to the best of my understanding an account that has been deactivated for more than 14 days, cannot be reactivated.  Therefore, I do wonder if creating a brand-new My Disney Experience account might be a possible avenue for you to explore. 

    In the meantime, please do keep trying to connect over the phone with knowledgeable Cast Members.  Cast Members truly are the very best folks with whom to speak as they can fully advise on any possible options that might be available concerning the reactivation of your My Disney Experience account.

    To connect with a tech-savvy Cast Member, please dial the UK freephone number contained within this super useful Walt Disney Travel Company - Contact Us link. 

    Alternatively, it's always perhaps to email Cast Members via, or indeed submit a request via this handy online form. 

    As Walt Disney famously said, "We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths."  Kirsty, it's my sincere hope that your curiosity will keep you moving forward to the magic of Walt Disney World Resort!

    Have a great Disney day ~ Jane 

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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