Happy the Dwarf Topiary at Epcot International Flower & Garden Festival
  • On Apr 13, 2021
    Nora from IN Asked

    We are 19 days from our vacation. Everything is paid for. My father-in-law just had a heart attack and required surgery. He is 82, so it is doubtful he will be able to reschedule. Can he cancel and get money back? Are there exceptions for illness?

    Hi Nora,

    Although I am so sad to hear that your father-in-law had a heart attack, I am hopeful that he is recovering!

    It looks like your arrival date is just beyond the date indicated to take advantage of the flexible cancellation policy. With that policy, Guests in the U.S. and Canada who booked through Disney can potentially cancel without Disney-imposed change fees up to the date of arrival for arrivals up to April 30, 2021. Review the details of the policy to see the specific cancellation guidelines. I suggest you contact a Cast Member with Disney Resort Hotel Reservations.

    Keep in mind that if you booked through a third-party vendor, there may be other cancellation fees. Also check to see if he had Travel Insurance. If so, you may be able to help him file a claim. If your father-in-law makes enough progress to still travel, know that there are Services for Guests with Disabilities, including Wheelchair and Electric Conveyance Vehicle (ECV) Rentals that may help support him in the parks and resorts. 

    If the rest of your party intends to travel, make sure that you have Disney Park Pass system and advanced dining reservations. On our last visit, dining reservations were a must. Even though Mobile Food & Beverage Ordering was a good option, we did not want to have to worry at all about food. While there, be sure to have the My Disney Experience App downloaded so that you can view your plans, join the Virtual Queue for Star Wars: Rise of the Resistance, and use Mobile Dine Check-in.

    Nora, I wish I could wave a wand and bring your father-in-law back to perfect health. I am forever hopeful and believe in the power of the Evening Star. Sending wishes for his speedy recovery!

    Magic and memories,
    Donyell




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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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