• On Jul 29, 2021
    Betty from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 5, 3 days tickets that we got last year right before park closed due to covid. We are trying to link my tickets to be able to make reservations to visit Disneyland but it says code is invalid. What do I do?

    Greetings Betty,

    Welcome to planDisney and thank you for bringing your question to us. We’re all EARs and happy to help.

    It sounds like you are just running into a little bit of an error. This has happened to me a few times, usually leading up to the fact that my mobile app simply needed an update. I recommend trying again, after you’ve signed in and out of your account. If you are still having difficulties, try switching over to the desktop site, that usually does the trick.

    Betty, keep in mind that you can either snap a photo of the barcode, using the app, or manually type in the numerical series in. Please don’t worry just yet, if none of these fixes are working, I recommend giving the Website Support line a call. A Cast Member there will be more than happy to help you navigate through this issue and get your tickets linked. 

    I hope these tips help, Betty! I can’t wait for you to finally Return to a Land of Magic. Have a great visit and please let us know if there’s anything else we can help with.

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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