Hi Lisa,
Thank you for visiting the Moms Panel! I wish I had another solution; however, you will need to wait until you get to Walt Disney World Resort. Once you are at Disney, go to Guest Services and they will be able to provide you with the information. Unfortunately, that's the only way to resolve this problem as it cannot be taken care of over the phone.
Have a magical day!
Ca'Sandra
Visit Walt Disney World Resort to explore the magic.
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