Cinderella Castle 50th Night
  • On Apr 5, 2022
    Soliyana from GA Asked

    It’s 2 days before i go to Disney and i wanted to change my Disney tickets date but when I check my app to change it the option disappears. Please help

    Hi Soliyana! Welcome to planDisney.

    Oh Boy! Your pending arrival at Walt Disney World Resort is scheduled for tomorrow! With a change in plans, it is time to make any start date changes today to avoid any penalty in fees. Grab your smartphone and let's get to work.

    Gawrsh! It sounds like that naughty Stitch is messing around with your My Disney Experience Mobile App. While I am no technical guru, I do have a few suggestions. First, make sure both your smartphone and My Disney Experience Mobile App are up to date. Just yesterday, I had to update my own in order to complete a reservation. Next, close the app and log back into your account. Hopefully, this clears up the glitch.

    Once the app is open, click on the three horizontal lines in the bottom right-hand corner and select "Tickets and Passes." Locate your ticket, click on it and follow the prompts. A quick reminder, Walt Disney World Theme Park Tickets are priced by date. If there is a difference in cost you must submit payment for that amount. If you are still having any issues, it is time to make a call to the Existing Tickets Help Center. Alternatively, you can utilize the chat feature online or through the mobile app to connect with a friendly Cast Member. 

    Once this is complete, I highly encourage you to promptly return to the Disney Park Pass Reservation page and secure your new park dates. The calendar is filling up quickly! Here is a link to verify your new dates.

    Good Luck! Thanks for stopping by planDisney with your Walt Disney World vacation question. We are always here to help.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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