• On Jul 26, 2020
    Jamye from NV Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    10 day tkts purchased Dec20 My TA says standard expiration applies -14 days Disney chat ‘Can I use 8days Oct 2020 & 2days May 2021? Yes the remaining days can be used until Sept 26 2021. Who’s correct. The website verbiage is unclear.

    Hi Jamye,

    Thanks so much for your question. As Walt Disney World undergoes its phased reopening, all of us are working hard to keep up with the specifics of rescheduling tickets and vacation packages. I'm amazed at all the details Disney needed to work out in order to reopen the theme parks and resorts. It's pretty mind-boggling.

    As the parks have reopened, there's been flexibility added to many tickets and vacation packages that were purchased before the parks closed. And I can tell you that cast members underwent extensive training on rescheduling procedures as they began to welcome guests back. So I believe the cast member who helped you on chat was passing along the most up-to-date information they had at that moment.

    Are your tickets linked to your My Disney Experience account? If so, you should be able to make park admission reservations using the Disney Park Pass system for both your October 2020 visit and your May 2021 visit. Reservations are available through September 26, 2021.

    I would encourage you to make those reservations as soon as possible because capacity is limited in each park each day as part of enhanced health and safety measures. If you run into an issue with the May dates, I'd suggest you call (407) 566-4985, the number for guests with existing tickets, so that an expert cast member can assist you.

    Wishing you magical visits to the Walt Disney World resort in the coming months, Jamye! Please let us know if we can help with any planning tips as your vacations draw near. Enjoy!

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Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
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