Hello David,
Thanks for stopping by planDisney with such important questions for us to help you with today.
As a Brit myself, I'm so happy to know that you've already purchased 14-Day
Magic Tickets for your family's December holiday to the magic and wonder of Walt Disney World Resort. Magic Tickets really do offer such great value for money as they currently include unlimited access to all 4 Disney Theme Parks (when combined with
Disney Park Pass reservations), and 2
Disney Water Parks, plus they include
Memory Maker, and the
Park Hopper Option too!
I'm sorry to learn that you've encountered a spot of bother when linking/reassigning the Magic Tickets to both your children's
My Disney Experience accounts. To try my best to assist you, I'm happy to provide these useful step by step instructions to both link Magic Tickets, and reassign Magic Tickets within your My Disney Experience account -
To link Magic Tickets to My Disney Experience -
- Log in to My Disney Experience via a desktop computer
- Head to
My Plans within the drop-down menu
- Hover over
Park Tickets and select
Link Tickets - Continue to follow the onscreen prompts to enter
Ticket ID Numbers (which are located underneath the barcodes on your Will Call eTicket vouchers)
To reassign Magic Tickets via
My Disney Experience Mobile App -
- Using your mobile phone or smart device, log in to your My Disney Experience Mobile App
- In the bottom right of your screen, select the
3 horizontal lines icon - Select the tile for
Tickets and Passes - Scroll along to view the
Magic Tickets which are currently linked to your son's My Disney Experience account, and find which ticket you wish to Reassign to your daughter by selecting the "blue person" icon
- This opens a new page where you'll be able to scroll down the list of your already linked
Family & Friends, and then select your daughter's profile to reassign the ticket to her.
However, if you're still having difficulties with your Magic Tickets, then my best suggestion would be to speak in person with a Cast Member. It's easy to connect with a helpful Cast Member by dialling the telephone number for
My Disney Experience & MagicBands contained within this
Walt Disney World Resort Phone Directory.When thinking about the
Disney Genie Service, I'm pleased to share that you'll be more than welcome to purchase Disney Genie+, and then add it to your Magic Tickets upon arrival at Walt Disney World Resort.
David, I hope that I've been able to offer some pixie-dusted assistance for you today. Please don't hesitate to pop back to
me here at planDisney if you should have any further questions.
Have a great Disney day ~ Jane