I have 4 day tickets purchased for next week and need to add genie plus. The app says I have to call and my tickets aren't eligible to add genie plus.

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Answer 1

Hi Tiffany! Welcome to planDisney!

I bet you are filled with excitement as your Walt Disney World Resort vacation approaches! Before you know it, you'll be fully immersed in the holiday spirit that makes an already magical place even merrier. Combining Christmas cheer and Disney magic is one of my favorite things!

I'm sorry to hear that you are having trouble adding Disney Genie+ Service on the My Disney Experience mobile app. The ability to add this new paid digital service to existing Walt Disney World theme park tickets varies by ticket type and it sounds like you will need to call Disney directly and speak with a Cast Member so they can take a look at your tickets. I have tickets that I can't add Disney Genie+ to in advance, but I can add it on the day of my visit. That could be the case for you, too, but you'll need to reach out to a Cast Member to find out. You can give them a call at (407) 934-7639.

I hope you have the BEST vacation, Tiffany! Please let us know if you have any other questions.

Tabitha

I have 4 day tickets purchased for next week and need to add genie plus. The app says I have to call and my tickets aren't eligible to add genie plus.

Meet the Panelist: Tabitha, Tennessee

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I have 4 day tickets purchased for next week and need to add genie plus. The app says I have to call and my tickets aren't eligible to add genie plus.”

Meet the Panelist: Tabitha, Tennessee

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I have 4 day tickets purchased for next week and need to add genie plus. The app says I have to call and my tickets aren't eligible to add genie plus.