Hello, Kristine!
Thank you for reaching out to planDisney with your question about reactivating your unused 3-day Park Hopper tickets from 2015. I understand that unforeseen circumstances prevented your trip, and I'm here to assist you in planning your upcoming visit in May.
Walt Disney World Resort honors all unexpired theme park tickets with remaining admission days. Since your 2015 tickets were never used, they should still hold their original validity. Ticket policies have evolved over the years, and it's essential to verify the current status of your tickets and understand any necessary steps to use them for your future visit.
To proceed, I recommend
contacting Disney's Guest Services directly. You can reach them at (407) 939-1289. When you call, have your original ticket information handy, including any confirmation numbers or physical tickets, as this will assist the Cast Member in locating your ticket details. They will be able to guide you on any reactivation steps required for your upcoming trip.
Alternatively, if you prefer to handle this in person, you can visit any
Guest Relations location at the Walt Disney World theme parks or Disney Springs upon your arrival. A Cast Member there will be able to assist you with your ticket reactivation.
I hope this information helps you prepare for a magical visit. If you have any further questions or need additional assistance, please don't hesitate to reach out. Wishing you a wonderful and memorable experience at Walt Disney World Resort!
Happy Planning!
~Yael