dlr destinations 03; top of space mountain
  • On Jun 11, 2024
    Jay from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 1 day park hopper tickets on my app and it’s not letting me buy Genie+ with my order. It states guest does not have valid park admission. Do I have to wait on the day of my reservation?

    Hello, Jay! Welcome to planDisney.

    I'm so excited about your upcoming visit to the Disneyland Resort! I understand you want to add the Disney Genie+ service to your ticket. Since you have already purchased your tickets, you cannot buy the Disney Genie+ service until the day of your visit. 

    After entering the Theme Parks, open your Disneyland App. You should see an advertisement for the Genie+ service on the home page with a button that says "Purchase." If you don't see this, press the hamburger button (≡) on the bottom right-hand side of the screen. Then press the "Rides, Shows & Lightning Lane Entry" tile. This section in the app allows you to purchase the Disney Genie+ service and make your Lightning Lane selections.

    Jay, did you know that with a Park Hopper Ticket, you can begin to cross over and switch between parks starting at 11:00 a.m.? At the same time, you can begin selecting Lightning Lanes for the other park. In the "Tip Board" section of the app, you should see your starting park at the top of the screen, and right below it will say "Change Park," press this to change to the other park.

    Tip: Take advantage of the unlimited digital downloads of Disney PhotoPass you get with the purchase of the Disney Genie+ service.

    I hope you find this helpful, Jay. Feel free to visit us again if you have any other questions. I wish you the happiest visit to The Happiest Place on Earth!

    Your Pal,
thumbnail image for Alejandra

Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland Resort my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disney with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.