Mom and daughter walking on bridge
  • On Jul 20, 2019
    Carmen from SC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have "5 day park hopper salute 19 Exchange" tickets. Do they have to be activated before I can link them to the My Disney Experience app?

    Hi Carmen,
    Welcome to the Disney Parks Moms Panel! Thanks for stopping by to see us!

    I'm assuming you are referring to the Military Promotional Tickets for 2019 in your question. They do NOT have to activated prior to putting them into My Disney Experience.  Put the number on the back of your exchange pass into the ticket section of My Disney Experience and they will show as active tickets so you can hurry up and make some FastPass+ selections before you arrive!

    Carmen, please note that you WILL have to go to a ticket window or Guest Relations prior to using your promotional tickets to activate them and convert them into park tickets. You'll do this at the window by showing your military ID. It's quick and easy. If you're arriving a day early, there's a Guest Relations window at Disney Springs as well if you want to have it done while shopping and grabbing a bite to eat.

    Also, military families receive a discount when purchasing Memory Maker. Your friendly Cast Member at Guest Relations can help you purchase this at a discount to preserve all those awesome photos during your vacation.

    From our Air Force family to your family, thank you so much for your service and have a magical vacation! Come back and visit us again with any additional vacation planning questions.

    Best Wishes,
    Amy S.
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Meet the Panelist: Amy, Florida

I’ve grown up in Central Florida and have been visiting Disney Parks for over 30 years. Now that I’m a mom myself of a blended family with four kids, I love sharing Disney’s year-round special events with my family. Some of our favorite events are the Flower and Garden Festival, Epcot's International Food and Wine Festival and Mickey’s Not So Scary Halloween Party. Let me help you plan something extraordinary for your next Disney Parks vacation! Learn More About Amy

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