Avengers Campus featuring Thor
  • On Jan 24, 2022
    Shirley from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 6 - 3 day Disneyland tickets that I purchased before COVID with MaxPass. I will be using the 6 tickets in March but would like to be refunds for the MaxPasses. My name is Shirley

    Hello, Shirley,

    I’m so glad you stopped by planDisney. This is a great question. And I hope to be of some assistance in answering it. Some theme park tickets purchased before the current phased reopening of the Disneyland Resort may have included the now-retired Disney MaxPass service. The Disneyland Resort has made available options for converting the MaxPass entitlement of these tickets. The best thing to start with is to either send an email message or call the Tickets phone line to submit an inquiry. However, if you happen to begin using your unmodified tickets before contacting Disney, you can visit a Main Entrance Ticket Booth to discuss options. One possibility in such cases is to have the MaxPass portion of the theme park tickets refunded in the form of a Disney Gift Card.

    Tony’s Tip: The successor to the MaxPass service has arrived and is at your service. The complimentary Disney Genie is a set of tools to help guide you through “a whole new world” of fantasy and adventure through the Disneyland Resort. I also suggest purchasing the Disney Genie+ service, which provides services similar to MaxPass (e.g. access to Lightning Lane attraction entrances and Disney PhotoPass) as well as even more magic than before. My recommendation is to enjoy lightning-fast access to attractions with Genie+ on the first or second day of your tickets. Then take it easy on your third day. Or, if you do choose to purchase Genie+ on that final day, maybe you could use that as an opportunity to collect PhotoPass photos to remember your vacation and listen to Audio Tales in the Disneyland app.

    I hope you have a wonderful visit to the Disneyland Resort, Shirley. Here at planDisney, we’d be happy to hEAR from you again if you have any more questions.

    See ya real soon!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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