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  • On Jun 8, 2022
    Eric from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a 7 day cruise on Feb 25 but may need to cancel my reservation. I have an inside state room and it looks like I am able to cancel with a full refund up to 120 days prior. How can I confirm this?

    Ahoy there, Eric, and welcome to planDisney.

    I'm sorry to hear that you will have to cancel your upcoming cruise. I definitely wish we were meeting under different circumstances, but I definitely understand how you feel. Over the past two years, my family has had to cancel or reschedule several sailings, and it never gets any easier to say "Bon Voyage" before we were told, "Welcome Aboard!"

    You are correct that the standard cancellation schedule stipulates that canceling before 120 days affords you a full refund.

    I say the "standard" cancellation schedule because for cruises departing through December 31, 2022, the cancellation policy has been amended temporarily to 60 days, but since your sailing isn't scheduled until February 2023, the standard schedule applies! The only other thing to note is if your stateroom is in a category with restrictions, as those rooms (along with Concierge accommodations) are typically non-refundable. 

    If you do end up having to cancel, that would mean your final date on which to do so would be Friday, October 28, 2022 - though hopefully, you'll know whether you'll have to cancel before that!

    Now it's also important to know that the only way to cancel your cruise is to contact a crew member by phone! Since this is the case, I would suggest calling one of three times: right when phone lines open at 8:00 a.m., at around 10:30 a.m. when the "first batch" of Guests have been helped, or just before the lines close each evening.

    While you wait, perhaps you might consider rescheduling the cruise you had planned to another date instead of canceling? In most cases, you can apply the funds from the original cruise to another itinerary if you'd rather keep a cruise on your countdown!

    Again, I wish we'd met under better circumstances, Eric, but thank you for your question. I hope you have a chance to reschedule, and that we'll SEA ya real soon. If you have any other questions as you figure out your best course, please let me know by dropping me another line here at planDisney!

    I wish you fair winds, following seas, and short hold times! 


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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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