Hello, Sarah!
Welcome to
planDisney, we are so happy to hear from you and of course, answer your question.
As you may have already heard, during the recent closure, many Guests were unable to use their
Theme Park Tickets. Once The Happiest Place on Earth reopened, Disney automatically extended many
expiration dates. However, since your ticket was complimentary, no specific updates were given about extending the expiration date on complimentary tickets. Don’t worry just yet! With
Faith, Trust, and a little bit of Pixie Dust, I’m sure we can figure it out together. You do have a couple of options to see if your complimentary tickets has been extended. The first option you have is to try and link your ticket to your
Disney account using the Disneyland
mobile app, to see if the expiration date changes there. If that doesn’t work, then I recommend you go ahead and give a
Cast Member a call. They will be more than happy to further assist you with your specific tickets.
Sarah, please keep in mind that wait times are a little longer than normal. As many Guests are so excited to finally have the chance to
Return to a Land of Magic! Hakuna Matata…no worries, you’ll have answers to your question in no time, and hopefully soon, be on your way to the
Disneyland Resort.
I hope this helps and thanks again for stopping by, Sarah. Remember to always believe in the magic!
-Shantel