Hi there, Samantha. Welcome to planDisney.
Oh my goodness. I'm throwing pixie dust, magical confetti, and waving my planDisney magic wand all over this question because you are going to Walt Disney World tomorrow! This is so exciting! Just like Mickey Mouse, I'm doing the Hot Dog Dance in celebration with you!
But just as Donald Duck would say, "Aw Phooey!" I'm really sorry to hear that you're having issues with your daughter's MagicBand. We have no time to waste, so let's jump right to an answer that will have you enjoying the magic.
Samantha, since I know you're in a hurry, I'd like to offer you a
link that includes several troubleshooting solutions. You'll find tips on how to ensure that your MagicBand+ is paired correctly, how to check if your software is up to date, and instructions for performing a complete factory reset.
My hope is that this page will help you quickly resolve the issue. If you're still experiencing problems, I recommend contacting the tech-savvy experts at the
App and MagicBand Support phone number. Also, because you'll be in the parks tomorrow, you can also visit a member of the
Guest Experience Team for help. These magical Cast Members are located in each park, and typically, you find them under big blue umbrellas, so they're easy to find. Earlier this year, I had my own issue with my
MagicBand+ while I was in the park, and these team members were very helpful.
Samantha, I'm only a little jealous that you'll be visiting with Mickey Mouse and Donald Duck tomorrow, but I'm beyond excited that you'll be making magical memories with your daughter in The Most Magical Place on Earth. Please reach back out if we can help you with anything else. Whether your plans include a visit to
Mickey's Not-So-Scary Halloween Party or seeing the new nighttime parade,
Disney Starlight, I'm wishing you a vacation full of core memories.
Have the BEST DAYS EVER!
Shonette