Hi Melissa, and welcome to planDisney!
Congratulations on your pending
Walt Disney World Resort arrival in the coming days! How excited you must be in the moment, knowing you are about to embark on a fun-fill adventure.
During our last vacation, my son was the only one with issues with his MagicBand+, it worked, but it would not appear in the
My Disney Experience mobile app. Thankfully, we were able to get the issue resolved. Usually,
MagicBand+ and MagicBands and cards are unique to the user it was initially assigned to, which means that once the MagicBand is assigned to the first user, it can not be reassigned to a second user. However, in your case, I recommend calling (407) 939-4357 and speaking with a
MagicBand+ support cast member who may be able to assist you in your unique situation.
There is some good news… even without the MagicBand+, your daughter can still enter the theme parks and open the door to your resort room by adding their
Disney MagicMobile Pass to a smartphone via the digital wallet. Sending loads of pixie dust your way so that it gets fixed.
Please return and let us know if you have additional questions.
Have a magical time!
Raquel