Mom And Daughter Magic Kingdom Cinderella's Castle
  • On Feb 1, 2023
    Sierra from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughters grandma made her account on the My Disney experience app and now I cannot manage my daughters plans or link a magic band for her. How can I fix this?

    Hi Sierra, thanks for bringing your question to planDisney!

    My kids often visit Walt Disney World Resort with their grandparents, so allowing multiple adults to make plans for the kids is a feature we use often!  

    In My Disney Experience, the person who creates a child’s profile will manage the profile for that child. It is important not to create multiple accounts for a child because this can cause issues within the account such as accessing plans and Lightning Lane selections. 

    To allow multiple adults to manage plans for your daughter, you will want to add your daughter to your Family & Friends List on the My Disney Experience app. You can do this by clicking on the three horizontal bars in the bottom right of the app, scrolling down to “My Profile” and clicking “Family & Friends List” at the top of the page. On this page, scroll down to find “Add a Guest” and from here you can find your daughter’s profile “through my connected Guests.”

    To link a MagicBand to your daughter’s account, that would require you to be the main adult who manages your daughter’s account. In order to transfer your daughter’s account to be managed by you, you’ll need to speak with a Cast Member on the Internet Help Desk team. You can call 407-560-CHAT (2428) and follow the prompts to reach the Internet Help Desk team. You may need to verify some details about your daughter’s grandmother, such as home address, phone number, and e-mail associated with the My Disney Experience account, so have that information handy!

    Enjoy your upcoming visit to Walt Disney World Resort! You’ll be visiting during the EPCOT International Flower & Garden Festival, which is my kids’ favorite festival! They love the character topiaries and completing Spike's Pollen-Nation Exploration Scavenger Hunt! Make sure you keep an eye on the Disney Parks Blog to see what else is coming to the festival this year, they just announced the lineup for this year's Garden Rocks Concert Series

    I hope this information was helpful, Sierra. Visit us again at planDisney if you have any more planning questions!  

thumbnail image for Kaitlin

Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.