• On Jan 14, 2022
    Esmeralda from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter tested positive for COVID and will need to reschedule our trip that is a week away. Is there a penalty to reschedule for later dates. Thanks!

    Esmeralda, welcome to planDisney!

    I am so sorry to hear that your daughter has tested positive for COVID a week before your trip to Walt Disney World. How incredibly frustrating that must be for you and your family. Remy from Ratatouille once said that "the only thing predictable about life is its unpredictability." This pandemic has certainly shown that to be true.

    Although any policy is subject to change, at this current time, the Walt Disney World cancelation policy states that if you need to cancel a Disney Resort Hotel Package within 29 days to 2 days before your arrival date you will receive a full refund, minus a $200 penalty per room. You'll be pleased to know that this includes any Theme Park tickets you've purchased with your room and ticket package. However, if you purchased Park tickets on their own then those tickets are non-refundable. The good news is that the value of any unused tickets does not expire and can be used toward a future visit.

    If you wait to cancel until 1 day or less before your visit then the full package is not refundable. Therefore, I'd encourage you to make a decision sooner rather than later.

    If you need to cancel, Esmeralda, then I'd encourage you to call the Disney Resort Hotel Reservation team. You'll be able to speak to a friendly Cast Member who can give you the help you need.

    Esmeralda, let me reiterate how sorry I am that your plans have been affected so last minute. I'm hoping that you'll be able to easily reschedule your visit so that you can enjoy the many wonderful things on offer at The World's Most Magical Celebration. Mickey and his pals will still be here waiting for you!

    As Dory would say, "When life gets you down, you know what you gotta do? Just keep swimming."

    See ya real soon, Esmeralda!

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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

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