• On Oct 30, 2018
    Lucy from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We had our daughter do a princess makeover at Disneyland and we were given photopasses of the photo shoot. Downloading them is free with the package but when I link the photopass ID I'm being charged for the download. why?

    Hello, Lucy!

    Welcome, and thank you so much for stopping by the Disney Parks Moms Panel with your question. I’m thrilled to hear you visited the Happiest Place on Earth to make magical memories with your family! I hope your daughter loved transforming into a Disney Princess during her visit to Bibbidi Bobbidi Boutique in Disneyland Park. The Fairy Godmothers-in-training sure know how to make little girls feel like royalty!

    If your Disneyland Resort vacation occurred recently and you believe digital downloads were included with the portrait package you purchased, it would be best to contact Disney PhotoPass Guest Support directly at (407) 560-4300 and speak with a Cast Member for assistance with your specific situation. Please have your disneyland.com online account information handy, as well as the Disney PhotoPass ID number you’re attempting to enter into your account.

    I hope this information helps, Lucy. Please feel free to send us any other Disneyland Resort questions you may have.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.