Cinderella Castle 50th Night
  • On Jun 10, 2024
    Wendy from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter ordered a new magic band from a 3rd party the 50th anniversary one and I cant get it to connect Im not sure what to do.

    Hi there Wendy, welcome to planDisney!

    Now sometimes guests choose to purchase rare and limited-edition merchandise from other sources online - especially when they’re especially made for celebrations like the 50th Anniversary of Walt Disney World Resort. Some of the rarest finds include MagicBands, especially since they're required to be unlinked for them to be usable by anyone interested in buying them from someone else.

    It may sound a bit silly, but any time any Disney fans have come to me with difficulty setting up their MagicBand+ it has been more often than not a case of ensuring that they’ve been fully charged. (Hopefully when you made your purchase, this came with the charging cable included!) Then, using your My Disney Experience App you'll want to follow the steps in the app that may require you to update the software itself. 

    If you're still experiencing difficulty with this, there's a dedicated phone line with Cast Members who are tasked with addressing MagicBand inquiries or you can visit a Guest Relations location as soon as you arrive here so that they can troubleshoot and walk through the steps with you. (It's also important to note that if this MagicBand has already been previously linked to another person's account however, it is not possible to relink it to someone else so here's hoping you acquired it from a reputable seller and this it hasn't been previously used.)

    Hope this helps, Wendy! Come back to planDisney again to let us know how it went and for any other answers or advice ahead of your upcoming Disney adventures!

    May your MagicBands be functional and your days full of fun!
    Prince
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Meet the Panelist: Prince, Ontario

Hello, Bonjour, Aloha and Ahoy there! As a performer and world explorer who's been to all of the Disney theme parks around the globe, I'm always happy to provide my best adventuring advice and knowledge to navigate your way to all of the greatest snacks, attractions and entertainment on land and at sea. Find me featured on the planDisney Podcast and on the Disney Parks Blog, discussing Disney Eats at festivals and beyond, holiday events at Walt Disney World Resort and planning my Disney Fairy Tale Wedding! Learn More About Prince

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