• On Mar 8, 2021
    Janet from WY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter no longer has access to the email account that links to her children's account. So I cannot update them in my Friends and Family. How can she or I get them updated and linked? We already have reservations and permission to go to the parks.

    Hi Janet,

    Welcome to planDisney! Well, this a conundrum. Luckily, we have great Cast Members who work in Website Support. I suggest that you call 407-939-4357 and, when prompted, ask for Website Support. Given the dates of your arrival I suggest that your daughter and you call as soon as possible!

    My husband had a My Disney Experience account affiliated with an email that he no longer used and we needed to shift control of his profile to the My Disney Experience account that I manage. I thought I could just create a new profile, but his Annual Pass was linked to the other account, so a Cast Member had to make the change for us to make sure his pass and all of our plans stayed linked.

    Once you get that settled, be sure that you review the theme park experience updates. The time of your visit is going to be busy! Also make sure that you have advanced dining reservations and that those are linked to your account. If you have not done so already, also check the operational updates since procedures could change.

    With the excitement of an upcoming trip, I understand there is a lot to do! If you have not done so already, download the My Disney Experience Mobile App. On our last trip, we loved using it for Mobile Dine Check-in. We would often check-in while walking to the restaurant and then, by the time we arrived, our table was ready!

    Janet, I trust that you will get your My Disney Experience account sorted and will then be all set. Since I love to budget everything, I will also remind you to remember the cost of gratuities when estimating your food budget. We added a few signature restaurants one year and I had not considered the increase in gratuities. We love to support the hard-working Cast Members who make our visits magical!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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