A Ride in the Teacups
  • On Feb 14, 2022
    Miriam from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my daughter has a medical condition that makes it hard for her to stand for long periods and tires easily. When I went to Disney World I provided documentation. What would I need to provide to Disneyland?

    Hello Miriam, and welcome to planDisney! Thanks for stopping by with your question.

    Your family is just a couple days away from experiencing the magic of the Happiest Place on Earth – time to get excited! I also understand how stressful this time can be as you prepare for a comfortable visit for your daughter, too. Not to worry, your planDisney pals are here to help!

    It sounds like your daughter may benefit from Disability Access Service (DAS), which is designed to accommodate Guests who aren’t able to wait in a conventional queue due to a disability. Did you know that you can register for DAS ahead of your visit? The Disneyland Resort is now making it easier for Guests to register for DAS ahead of time with DAS Advance. This new DAS system will allow you to pre-register online with a live video chat as early as 30 days in advance of your visit, and no less than two days before. So, hopefully you can set this up soon! When speaking with a Cast Member, you shouldn’t need to provide documentation, but you should be prepared to explain your daughter’s situation and why she may benefit from DAS. 

    During your registration chat, you’ll have the chance to book up to 2 one-hour return windows for select experiences, subject to availability. This is in addition to the regular DAS benefit of making return-time selections throughout your Disney day. 

    If you aren’t able to register for DAS before your visit, you can also register at the Disneyland Resort upon arrival at City Hall (in Disneyland Park), Chamber of Commerce (in Disney California Adventure Park), or any Guest Information location.

    Also, here's a helpful page offering plenty of resources and information to help you plan your visit, Miriam! It covers everything you’ll need to know, including where to find companion restrooms and break areas throughout the theme parks.

    If you have any additional questions before your trip, you can also call Disability Services, or send an email to disability.services@disneyland.com.

    Wishing you a pixie-dusted visit filled with magic and memories!
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

Related Video

  • thumbnail image for Disneyland Park Attractions Perfect for Preschoolers

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.