Mom And Son Spaceship Earth
  • On Jun 26, 2016
    Sandra Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi my daughter has lots of allergies and has a epipen please can you tell me how I can I book an extra clean of the room before arriving and maybe middle of 2 weeks? How much this would cost extra? What pillows are made of?  thankyou for all your help

    Hi Sandra,

    When making your reservation please speak with a Castmember regarding this request.  We call it a VIP Cleaning of your resort room.  It includes cleaning the carpets, curtains and linens.  The linens will go through a second cycle of washing and rinsing.  They will also provide you with allergen free pillows if you request them.  I'm not sure if there is an extra charge for this service, but I do know that Disney will make sure they do everything possible to ensure that the cleaning is thorough.

    I would also call the resort about a week to 10 days before you arrive to confirm that the VIP cleaning is scheduled for you.  Giving them advance notice and reconfirming the service is your best bet.  While you're on your call; 407-939-5277 with Disney, you can also request unscented toiletries.  However, I would probably bring my own products.  Let them know in detail what your concerns are.  This will let to see what kind of resolution, if any, they can provide. 

    If there is also a food allergy involved please note them in your Advance Dining Reservation.  You can also email to let the chefs know what the allergies are.  They will correspond with you and decide what the safest options are for your daughter.  Please remember to tell your server that she has a food allergy.  The chef will come out personally to speak with you about the allergy.

    Disney will do their absolute best to accommodate her allergies.  Wishing you a magical vacation!

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Meet the Panelist: Marisol, Florida

Magic Kingdom still takes my breath away, but my favorite place to be is on a Disney ship looking at the horizon and breathing in that crisp, clean ocean air!  I love planning Disney vacations for others and making sure it's more than they dreamed. Learn More About Marisol

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