Cast Member with Asian Child on Carousel; mom
  • On Oct 11, 2023
    Chrissy from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter fractured her tibia bone, we have a trip planned in 8 days. She is 3 years old. What can she do and not do?

    Welcome to planDisney, Chrissy!

    I'm incredibly sorry to hear about your sweet daughter's injury. I have a little Disney Princess myself and it always breaks my heart whenever she gets hurt. I'm sure your mamma's heart is hurting for your little one. Despite her injury, I trust she'll still have a wonderful time at The Happiest Place on Earth. There are still plenty of attractions for her to enjoy.

    Personally, I would seek advice from her doctor prior to traveling. I would also connect with the Disability Service Cast Members and get their input. Once you arrive at your first theme park, stop by Guest Relations and they can help answer any questions you might have. I imagine most of the kid-friendly attractions will be safe for her to experience. There are also live shows, character experiences, and parades for her to enjoy. You obviously don't want to risk your daughter reinjuring herself. This might happen on the more thrilling rides, however, since she is only 3 years old she won't be tall enough for most of those rides anyway. 

    You might also want to apply for the Disability Access Service (DAS). This complimentary service allows qualifying Guests to select return times for attractions and skip the regular standby line. This might be helpful if your daughter is going to have trouble standing or walking. If you'd like to register your daughter for DAS, visit the Registering with Disability Access Service (DAS) page of the Disneyland Resort website. If you log in to your Disneyland account and click on the "Request Live Chat" button, you can initiate the DAS Advance process. The live chat feature is available between 9:00 AM and 8:00 PM (PT). Your daughter will need to be physically present with you for the live chat. You'll also want your device to have a video camera. Depending on call volumes, you may enter a waiting room. You'll be able to speak to a Cast Member and explain your daughter's situation and they'll decide if she qualifies for DAS. If you don't get a chance to go through this process before you arrive, you can even register your daughter for DAS when you arrive at the Disneyland Resort. Simply visit Guest Relations at any theme park and mention that your daughter would like to apply for DAS.

    I hope that's helpful, Chrissy. Thanks so much for stopping by planDisney. I'll be wishing upon a star your daughter makes a fast recovery.

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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
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