Sleeping Beauty Castle
  • On Nov 13, 2022
    Catherine from Tasmania Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter is 10 and has Down syndrome. She struggles with lengthy queues and can get a little overwhelmed. I've been told the support available at Disneyland for people with disabilities is amazing. What do I need to do to access assistance?

    Greetings, and welcome to planDisney, Catherine!

    I am so happy to hear that you will visit the Disneyland Resort during the Holidays – what positively magical memories you will make to reflect on for years to come! Catherine, as a parent/caregiver of my special needs adult son, I can personally attest to the fact that Disneyland Resort’s – Services for Guests with Disabilities have been meticulously and carefully crafted with dedicated efforts to accommodate all Guests and afford them with as inclusive and enjoyable experiences as possible.

    Catherine, please refer to Disneyland Resort’s – Disability Access Service (DAS) in preparation for your visit, which is a service designed to accommodate Guests whose disability presents them with challenges tolerating extended queue wait times while offering alternative choices of things to do during the waiting period. This service, commonly referred to as the DAS, is easily managed on the Disneyland App during your visit, and I highly recommend downloading the app to manage all your plans during your visit.

    As soon as you enter a Disneyland Resort theme park, please visit, along with all in your travel party, including your daughter, the Guest Relations Lobby to speak to a friendly, understanding, and knowledgeable Cast Member to discuss your daughter’s needs. If the Cast Member deems the DAS as an appropriate accommodation, a very quick and informal photo will be taken of your daughter and a DAS Guestlist will be created.

    To prepare for your Disability Access Service registration please ensure that you have linked all valid theme park admission from those in your travel party to your My Disneyland planning so that they may be included on the DAS Guestlist, and please ensure that you have secured your required Disneyland Resort – Theme Park Reservations for all in your travel party. Advance Theme Park Reservations are required at this time to enter a Disneyland Resort theme park.

    To manage planning with the Disability Access Service (DAS) Catherine, the registered DAS Guest, or anyone on the DAS Guestlist can request a DAS return window physically at an attraction entrance, by using the Disneyland App, or by visiting a Guest Experience Team Kiosk (dark blue umbrellas near attractions), or at a theme park Guest Relations Lobby inside a theme park. Please remember when redeeming the DAS return window that your daughter will need to be present at the attraction or experience entrance.

    Tips:
    The Disneyland App offers many handy features designed to enhance and add convenience to your day with such features as Mobile Food & Beverage Ordering to offer an easier way to order your quick service meals in a contactless manner. The app offers the ability to join Mobile Dine Walk-up Availability waitlists for select dining, the ability to join any available Virtual Queues and much more.

    Catherine, it was my pleasure assisting you today and I wish you a merry holiday visit to the Disneyland Resort!

    Jacqueline

thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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