• On Feb 11, 2018
    Jennifer from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter (under 18) is going to Disney with friends soon and would like to be able to mobile order food. The app says I need to allow the app feature but I am not sure how. Thanks

    Hi Jennifer,

    Thanks for bringing your question to the Disney Parks Moms Panel.

    The Mobile Food and Beverage Ordering features with the My Disney Experience mobile app are so very cool and convenient. On my last trip, I took advantage of mobile ordering while riding the Monorail from Epcot to Magic Kingdom Park. Once inside Magic Kingdom Park, I selected the "Prepare My Order" feature before walking up Main Street U.S.A. to the restaurant. Within minutes I received a notification that my order was ready for pick-up. I arrived at the restaurant, and I was able to go directly to the food pick-up counter when I arrived. All in all, I estimate I saved about 30 minutes by not waiting in the busy lunchtime crowd line.

    As a self-professed gadget geek, I find questions like yours really interesting, and I always love to try and help when I can. Unfortunately, I have not seen the specific message that you mention. There are a few pieces of information that could be helpful to sleuth out the problem, such as whether you're seeing the message on your device or your daughter's, which mobile platform you're using, and whether or not you have the most updated version of the app. For these reasons, I think the best guidance I can offer is to call Walt Disney World Resort's My Disney Experience support team directly at (407) 939-4357.

    I hope your daughter and her friends enjoy a great visit to Walt Disney World Resort.

    Enjoy your Disney!

thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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