• On Mar 13, 2018
    Susan from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter broke her leg and is in a wheelchair. I have a note from the doctor stating mobility issues. Will Disney allow our family of 4 to stay together on all rides. I was told only 1 person could enter the wheelchair access line.

    Hi Susan,

    Welcome to the Disney Parks Moms Panel! I am so sorry to hear that your daughter broke her leg. Having been on crutches with a broken ankle years ago, I can empathize. The good news for you is that she can still have a wonderful time on vacation.

    First, if you have not done so already, check the Services for Guests with Disabilities Guide. We have found the park maps with information on disability services particularly helpful. Also review the Services for Guests with Mobility Disabilities Guide. This guide will give you information on which attractions and rides your daughter can access with her wheelchair. If your daughter will have difficulty tolerating a standard line/queue for a ride or attraction, stop by Guest Relations when you arrive to your first theme park and request the Disability Access Service (DAS). With this service, she can receive a return time for a ride or attraction. The girls and I have been able to ride with my husband when he uses the Disability Access Service.

    Susan, when we have used the Disability Access Service in the past, my husband has occasionally used an electric conveyance vehicle. When we last rode Kilimanjaro Safaris, we used the ECV /wheelchair access line and he remained in his ECV until we boarded the ride. The four of us were able to remain together. Although I cannot confirm the procedure for every ride or attraction, I can say that the line/queue and particular ride set-up can affect how individuals in wheelchairs or ECVs access the ride or attraction.

    Magic, memories and Minnie Mouse hugs,
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.