dlr dining 08; Asian; daughter, son, mom; dad
  • On May 11, 2024
    ??? from JP-14 Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter booked 2 tickets ( tier 4 ) but missed the date because of a car accident. I booked 2 more for her, as i could not find the originals on your site. I can see them all, only in Upgrade. How can i cancel the latest tickets. Why not show all ticke

    Hiya friend! Thanks for visiting planDisney.

    I'm so sorry to hear that your daughter experienced something as scary as a car accident and had to deal with that hassle. That's the worst! Especially when it interrupts your holiday plans like this one did. I've had life get in the way of my Disney plans. It's definitely not fun. The Happiest Place on Earth is just the thing to shift the mood, however.

    According to the current terms of purchase, admission tickets to Disneyland Resort are non-refundable. You can't cancel a ticket the way you can cancel a theme park reservation, which was the date your daughter selected along with a park when making her purchase. The good news, however, is that if you miss your theme park reservation, as your daughter did, you simply need to make a new theme park reservation. There's no need for a new ticket. Instead of buying two additional tickets, you would have needed to modify your theme park reservation to a Tier 4 or lower available date in the future. To visit on a higher Tier date, you would need to pay the difference. If you can't locate your ticket ID information using the above hints, contact the local online agency you used to book the tickets for assistance in making a new theme park reservation.

    Current terms and conditions, which are subject to change, state valid tickets that are wholly unused retain their face value even after expiration. You simply have to pay the difference to purchase new tickets if the tickets have expired. The expiration dates on tickets are very generous, well beyond whatever your theme park reservation date was. So, the original tickets are most likely still good and can be enjoyed in the future, as well as the new set of tickets purchased after not using the first set. I'd look at that as more fun and time to explore the parks.

    If you have the original ticket purchase confirmation e-mail, you probably should have the ticket ID number in that e-mail. If they were purchased under your daughter's My Disney account, she should see them linked in the Disneyland mobile app under the three-bar menu at the bottom right side of the screen after arriving and downloading the app. There is a "My Tickets & Passes" tile that should bring you to the tickets if you're signed into your My Disney account. Or, contact the travel agency you used to book the trip.

    If you can't find the tickets after checking, please call the Tickets phone line. They can assist you in locating the tickets so you can create new theme park reservations.

    I hope this helps!

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Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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