• On Apr 21, 2020
    Samantha from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    MY daughter did the Bippity Boppity Boutique and pictures. I was told, since we purchased them they were link to my pass/ticket and I could access them on my app. I don't see them anymore. Did I have a limited of time? I was there in February.

    A royal hello, Samantha, and welcome to the Disney Parks Moms Panel! It's great to see you hEAR!

    I’m so glad your daughter was able to experience the magic and wonder of a royal transformation at the Bibbidi Bobbidi Boutique at the Disneyland Resort back in February! Since you mentioned being able to see your daughter’s Disney PhotoPass pictures previously, it sounds like your 45-day window has most likely expired. Here’s how it works: When you pre-purchase a PhotoPass, it will be saved in your Disneyland.com account. Once you’ve linked your photos, they’ll remain in your account, available to download until they expire 45 days after capture. But, there is still hope! I recommend contacting Disney’s PhotoPass Guest Services, and hopefully they'll be able to help you find and restore those photos. You can reach them at (407) 560-4300, Monday through Saturday, from 9:00 AM to 9:00 PM Eastern Standard Time.

    I actually just experienced a similar situation with my family’s Disney PhotoPass photos from our visit to the Walt Disney World Resort in early March. I also forgot to download our Disney PhotoPass photos within our 45-day window, so I contacted Disney’s PhotoPass Guest Services, and after providing basic account information, a Cast Member was able to help restore my photos to my Disney account for an extended length of time. I hope a Cast Member will be able to locate your photos and help you get back on track to download them soon!

    If you find yourself needing an extra sprinkling of pixie dust from home, I highly recommend checking out the Disney Parks Blog and the #DisneyMagicMoments series! Learn how to make Mickey Mouse-shaped Beignets, listen to the beautiful voices of the Dapper Dans, and zoom around the Incredicoaster on a virtual ride! 

    Best of luck with your photos, Samantha! Wishing you many more magical adventures to come!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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