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  • On Jul 20, 2024
    Joanna from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can our DAS be used on one Disney app? We have DAS for both kids. I can't find it on my Disney app under my kids.

    Hi Joanna,

    The Disability Access Service (DAS) is designed to assist Guests with cognitive disabilities in experiencing the theme parks more comfortably. Once approved, DAS allows you to request return times for attractions, similar to a virtual queue, so you can enjoy other experiences or head to a quiet spot while waiting.

    To use DAS with the My Disney Experience app, follow these steps:

    First, ensure that your DAS registration is complete and linked to your My Disney Experience account. If you've registered for DAS for both kids, the service should be available under their profiles as well. If it is not, I recommend reaching out to Guest Relations which are located at each of the four Theme Parks as well as Disney Springs.

    Using the App:

    Open the My Disney Experience app.

    Navigate to the three horizontal bars on the bottom right-hand side of the screen (menu icon).

    You'll see a screen with your name and various options, such as "My Tickets & Passes" and "Lightning Lane Passes."

    Look for the "Disability Access Service" box, typically located towards the middle of the screen.

    Tap on the "Disability Access Service" box to view DAS-Eligible Options.

    When you're in the theme parks, you can select one of the options listed.

    Choose "Request DAS Return Time," confirm your party, and then verify your return time.

    For further assistance and information on navigating the parks, Disney's Accessibility Planning Guide and Recommendations is a great resource to explore in advance. This planning can help you make the most of your visit. I hope this helps!

    ~Heather

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Meet the Panelist: Heather, New York

Hi there! I'm Heather from Buffalo NY, a planDisney Alumni and proud mom of three. By day, I'm an oncology nurse, but my heart belongs to Walt Disney World. Having navigated the parks with babies, toddlers, tweens, teens, and multigenerational groups, I live to turn dreams into magical vacations. When I'm not exploring the wonders of Walt Disney World, you'll find me sailing the high seas on Disney Cruise Line. Adventure awaits - let's make your Disney dreams come true!  Learn More About Heather

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