Special Needs Family with Mirabel; girl in costume; Encanto
  • On Mar 19, 2024
    Gina from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My DAS Advanced Selections are showing up on my Disneyland app on my phone but they are not showing up on my Plans on the Disneyland website. How can I fix this?

    Hi there, Gina!

    Welcome back to planDisney! I'm excited to see that you'll be adventuring at the Disneyland Resort soon. 

    I'm so glad that you were able to register for DAS Advance and that your plans are showing up in the Disneyland Mobile App! The app will be your main resource in the parks, so that's the important place to make sure your plans are correct. I did check with a Cast Member this morning and was told that DAS Advance Selections may not appear in the My Plans section of the Disneyland website. So you should be just fine to enjoy your day in the parks with the app as your guide. If you'd like to confirm your selections or ask any questions you're welcome to call the Disability Services phone number to chat with a Cast Member.  

    Inside the parks you'll be able to use the mobile app to access the DAS Return Times Selection Tool! Just open the app and sign in to your Disney account. Tap the menu icon "≡" at the bottom right side of the screen and then tap on the "Disability Access Service" button to choose your next attraction. Pretty easy!

    I also want to recommend the guides for guests with disabilities on the Disneyland website. I think that the Attraction Details for Guests with Cognitive Disabilities is especially helpful because it outlines the lights, smells, and movements on rides that might be sensitive for guests. As one of my favorite characters, Edna Mode, says: "Luck favors the prepared!"

    I hope you're able to have a wonderful day at the parks, Gina!

    Keep moving forward!


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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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