Mom and Child in pool
  • On Mar 17, 2022
    Lucille from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I currently have a substantial amount of Banked points which I cannot access to...Please help!

    Hey there, Lucille! Welcome to planDisney and Welcome Home! I'm so glad that you've stopped by with your Disney Vacation Club question. I always love chatting with a fellow Member!

    One of the things that I love the most about a Disney Vacation Club Membership is the flexibility. The endless list of Disney destinations and having the ability to bank and borrow Points to plan the vacation of your dreams cannot be beaten. Vacation Points are the key to magical adventures, so, let's chat about how you can unlock yours!

    If your banked Vacation Points have not yet expired, you should be able to use them to book accommodations for travel that will be completed before their expiration. The banked Points will expire at the end of the Use Year into which they were banked. To see details on your Vacation Point transactions, including banking, log in to your account on the DVC website, hover over the "My DVC" tab and click "My Vacation Points" for a Vacation Points Overview or a Full Statement of Vacation Point Activity. If you are still not seeing your banked Vacation Points, I definitely recommend contacting Member Services so that a helpful Cast Member can help you access and use your Points to book your next magical getaway.

    Lucille, if your banked Vacation Points are close to expiring and you cannot travel before their expiration, chat with a Cast Member with DVC Member Services to see if you have the option to deposit your Vacation Points into the Interval International exchange program for use at a later date. The same way that 'Ohana means "family," and family means that no one gets left behind, to me, DVC means magic, and that means that no Point gets left behind!

    Lucille, one more quick tip before you go find your lost banked Points! If there is a hold time when you call DVC Member Services and you don't have time to wait, I suggest using the chat feature on the DVC website. I use this feature all of the time, and the Cast Members are SO helpful and full of Disney magic! Just log in to your account on the DVC website and wait for the Chat window to pop up on the right side of the screen or click the "Help & Contact" tab to see if Chat is available. Best of luck, my friend! 

    Lucille, I hope that this has been of some help, and I hope that you can use your banked Points to book the vacation of your dreams! I'm wishing you a lifetime of magical memories with your magical Membership. Please stop by any time with any vacation planning or DVC questions. You've got a friend in me, Lucille!

    I hope to see ya real soon,

    Mandy
thumbnail image for Mandy

Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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