Character Dining at Riveria
  • On Nov 21, 2021
    Roxanne from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We currently hold two reservations for the same table service restaurant and we are not being allowed to cancel the first time we scheduled. We want to keep the later time.

    Hi, there!

     Welcome to planDisney, Roxanne. I'm so happy you stopped by and even happier to see that you'll be traveling to the Walt Disney World Resort in just a few, short days! You must be counting down the hours with excitement.

     One of my favorite things to do on a Disney vacation is EAT. With over 300 dining locations to choose from, there are certainly lots of delicious options to please every palate!

     I'm sorry to hear you're having difficulty canceling one of your dining reservations. Let's see if we can get this sorted out for you! Start by logging in to your My Disney Experience account online. Hover over the My Disney Experience tab on the Walt Disney World Resort homepage and select "My Plans" from the drop-down menu that appears. Scroll down your planning page until you see the reservation you'd like to cancel. There should be an option there to modify that reservation. If you're not permitted to cancel the reservation, not to fret! Try the My Disney Experience mobile app next. Tap on the three little horizontal lines in the bottom right corner of the app home screen. Then tap on the "Future Plans" box. Scroll down the screen to find the reservation you'd like to cancel. If you're not able to cancel the reservation there either, go ahead and call (407) W-DISNEY or (407) 934-7639. A friendly Cast Member there will be able to cancel the reservation for you! Be sure to call as soon as possible to avoid a potential cancellation fee. 

     Your upcoming vacation is the perfect time to celebrate the holiday season. If you have plans to visit EPCOT, be sure to catch a performance of Candlelight Processional. It's my absolute favorite holiday offering in the theme parks!

     I hope this was helpful, Roxanne. I'm wishing you a fa-la-la-la-fabulous visit to the Walt Disney World Resort!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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