Hey there, Irene! Welcome to planDisney! And thank you for being a Magic Key Holder! It's the best kind of family to be a part of!
Let's see if we can figure out what's going on with your
Magic Key and get your
Disneyland theme park reservations made. I hopped into the
Disneyland app and walked through the process of making a Magic Key park reservation myself. For my Magic Key, I was able to see availability throughout October.
Let's start by making sure we're following the same steps. First, confirm that you're logged into the account associated with your Magic Key. When you tap the three-line menu button, make sure it says "Welcome, Irene" and that you see your selected Disney character as your profile picture.
Next, tap My Tickets & Passes, then Access Calendar. This will take you to the Park Reservation Availability Calendar page. If you select the Imagine Key, you should see availability throughout October, though some dates are showing unavailable. If you don't see your Magic Key listed on that page, we may need to do a little more digging, and we’ll get to that!
For now, let's assume your Magic Key is showing and you're able to view the availability calendar. Time to make those reservations!
Head back to the three-line menu and scroll down to the Plan My Next Visit section. Select Park Reservations, then Make or Modify Park Reservations. You'll be redirected to the
Disneyland website. From there, click Reserve next to Guests with Tickets or Magic Key Passes. On the next screen, you'll see Create Your Party, and your Magic Key Pass should appear. Check the box next to your name and click Next. From there, you'll be able to select your October visit date. Follow the prompts to choose your starting park and complete your
reservation.
If you run into trouble at any point, or if your Magic Key doesn't appear during any of these steps, this when we will need to do more digging. You'll want to call the
Magic Key Holder line at (714) 781-7277. The Cast Members can check the status of your Magic Key and help troubleshoot any issues with the reservation system.
Irene, I hope you're able to get your reservation secured and start the countdown to your next visit! If we can help with anything else, please
come back and see us!
Magic awaits!
Kimberly